Emergency tech support for Finale® Music Notation Software

If you are experiencing difficulty getting your Finale parts or scores printed or ready to print, you've searched the Coda Knowledge Base, and Coda Tech Support is not open (Coda's hours are Mon-Fri, 9-2 PST), this service may be for you.

Though not affiliated with Coda, we have years of experience with Finale, and can most likely get you up and running in a phone call.

If your files are not displaying or printing properly, we can most likely fix the files and return them to you

This service is only intended as a means of getting your project completed in a timely fashion; realtime MIDI entry and Micnotator are not supported.

How It Works:
Send us an email, including a description of the problem, what version of Finale you are using, and what Operating System version. If we are available, we will email you back that this is a situation we can remedy or not.

If we say we can fix your problem, then you go to our payment page and purchase one service at $49. (time-intensive fixes, such as fixing many files, are charged an additional hourly rate of $49/hour). After we receive email confirmation of your payment, we will remedy your problem, either via email or phone.

Guaranteed:
In the rare case that we are unable to remedy your problem after stating that we can, your money will be entirely refunded.

FAQ

Which versions of Finale are supported?
Finale 2001d - 2005a

What Operating Systems are supported?
Mac OS X, 8.6-9.x

Can you talk me through my problem via phone?
Yes

Can you give lessons in Finale at my studio/home?
Yes, if you live in Los Angeles.

What about Windows?
Finale-specific issues may be supported; Windows specific issues, such as MIDI, printing, installation, file management, font issues, etc. are not supported. Email us your specific problem and we'll tell you if we can help.

What about other Coda notation products?
No, just Finale. The assumption here is that you are doing a professional project, have encountered a problem, and have to get it remedied immediately, such as a recording session or rehearsal tomorrow morning (most often the case when we get a call). In any other case, you can probably wait for the folks at Coda to assist you -- they really are very helpful, and their tech support is free!

When are you available?
We don't have set hours, as we have our own projects and sessions, but most often are available late at night (usually until 2 am PST) -- which is the time you're most likely to need us.

I'm using AOL, and when I receive Finale files in an email they are damaged. Can you fix them?
In most cases.

http://www.brianbenisonmusic/techsupport
Site last updated 5/10/2005. 
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